Privacy Policy
Last updated: December 15, 2024
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, deploy applications, use our chat support, or contact us. This may include:
- Account information: name, email address, and password
- Billing and payment information (processed securely through Stripe)
- Application data: code files, configuration files, and deployment settings
- Chat support conversations and file attachments (up to 16MB per file)
- Usage data: application deployments, dashboard interactions, and platform activity
- Technical data: IP addresses, browser information, and device details
- Support requests and communication history
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our vibe-optimized hosting services
- Process payments and manage your subscription plans
- Deploy and optimize your applications seamlessly
- Provide real-time chat support and technical assistance
- Monitor application performance and platform usage
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and support requests
- Detect, prevent, and address technical issues and security threats
- Analyze usage patterns to improve our platform features
3. Application Data and Deployment Processing
When you deploy applications on our platform:
- Your application files are stored securely on our servers
- Our intelligent systems analyze your code to optimize deployment configuration
- We may temporarily process your code to detect technology stacks and dependencies
- Application logs and performance metrics are collected for monitoring
- Deployment URLs and status information are stored for your access
- We do not use your application code for any purpose other than deployment and optimization
4. Chat Support and File Sharing
Our chat support system collects and processes:
- All messages sent through our chat interface
- File attachments you upload for support purposes (up to 16MB per file)
- Chat session history and conversation logs
- Support ticket information and resolution details
- Response times and support quality metrics
Chat conversations are logged for quality assurance and support improvement. File attachments are stored securely and may be used to provide technical assistance.
5. Payment Processing and Stripe
We use Stripe, a third-party payment processor, to handle all payment transactions. When you make a purchase:
- Payment information is transmitted directly to Stripe and is not stored on our servers
- Stripe processes your payment in accordance with their Privacy Policy
- We receive confirmation of successful payments but do not have access to your full payment details
- Stripe may collect additional information as required by law or for fraud prevention
- We store billing history and subscription information for account management
For more information about how Stripe handles your data, please review theirPrivacy Policy.
6. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- To protect our rights, property, or safety
- To Stripe for payment processing (as described above)
- To trusted service providers who assist us in operating our platform
- In connection with a business transfer or acquisition
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information and application data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure file upload and storage systems
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Secure hosting infrastructure and network protection
However, no method of transmission over the internet or electronic storage is 100% secure.
8. Data Retention
We retain your information for as long as necessary to provide our services:
- Account information: retained while your account is active
- Application data: retained until you delete your account or applications
- Chat conversations: retained for support quality and reference purposes
- Payment information: retained as required by law and for billing purposes
- Usage analytics: retained for platform improvement and optimization
Upon account deletion, we will delete your personal data in accordance with our data retention policies.
9. Your Rights and Choices
You have the right to:
- Access and update your personal information through your account settings
- Request deletion of your personal information and application data
- Download a copy of your data
- Opt out of marketing communications
- Request information about how your data is processed
- Lodge a complaint with supervisory authorities
- Control cookie settings through your browser preferences
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain your login session and preferences
- Analyze website usage and platform performance
- Provide personalized dashboard experiences for vibe coders
- Improve our services and user experience
- Ensure platform security and prevent fraud
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality.
11. Third-Party Services
Our platform integrates with third-party services:
- Stripe: For payment processing and billing
- Cloud hosting providers: For application deployment and hosting
These services have their own privacy policies, and we encourage you to review them.
12. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
13. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification.
15. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@pebbals.com
Support: support@pebbals.com
Chat Support: Available through our platform dashboard